TRAFx Technical Support

Vehicle Counter | Infrared Trail Counter | Mountain Bike Counter |OHV Counter | TRAFx DataNet

[A]

If you cannot communicate (i.e., "talk") with your TRAFx counter or dock to change its settings, download data, etc., or you are using your equipment for the first time, or if you have forgotten how to connect up and communicate, then please click here to use our new troubleshooting wizard. It is faster and easier than emailing or calling us.

[B]

If you can communicate (i.e., "talk") with your TRAFx counter but require assistance, please email or call us (See below for contact information). We are here to help you. If calling, please have your TRAFx equipment connected up and communicating so that we can efficiently and effectively help you.

Please email us a downloaded data file from the counter (as an email attachment). The data file contains diagnostic information. This diagnostic information is like a medical record for the counter.

Diagnostic information that can be used by TRAFx for troubleshooting purposes.
Please email this to us.

[C]

Did you accidentally set the date or time wrong on your counter or dock? Do you now need to adjust the dates and times in your data file? Use this tool to correct the dates/times in your affected data file or shuttle file. Click here to begin.